Selected work / Enterprise employee operations
Employee lifecycle transformation
I converted paper-based employee coordination into three connected journeys with clear ownership, routing and communication at every step.
The challenge
Onboarding, employee changes and offboarding depended on paper, manual coordination and inconsistent handoffs between departments. Managers, HR, IT and support functions did not have one clear path through each scenario.
My contribution
I identified the operating problem and designed the employee-lifecycle model. I worked with hiring managers and HR to define the scenarios, ownership and information that each function needed.
What I built
Three connected workflows covered onboarding, employee changes and offboarding. Department-specific routing, task signals and guided communications reduced dependence on people remembering every next step. I also delivered training alongside the existing IT Buddy initiative.
Delivery at a glance
- Paper to digitalemployee coordination rebuilt around connected workflows
- Scenario-ledrouting, task signals and communications matched to each case
- Cross-functionalmanagers, HR, IT and support functions linked through clear handoffs
- Delivered locallytraining supported rollout and informed wider standardisation work